Glossary
In short
- Here you find the words Flo uses, explained in plain language.
- Each word comes with its Italian name, as used in the Italian guide and in the app in Italian.
- The guides always use these words with the same meaning.
The studio and its spaces
| Word | In Italian | What it means |
|---|---|---|
| Activity (studio profile) | Attività | The record with your studio's details: name, email, phone, main location and booking rules. It is under Administration > Activity. See Activity. |
| Location | Sede | A physical place where lessons take place: the studio, a room, a second address. Each location has an address, a position on the map and a time zone. See Locations. |
| Closure | Chiusura | A day or period when the studio is closed, for example a public holiday or the summer break. Flo cancels the bookings for those days and notifies clients. See Closures. |
People
| Word | In Italian | What it means |
|---|---|---|
| Client | Cliente | The person who attends the studio and books lessons. In the app clients appear under Users. |
| User | Utente | Anyone with a Flo account: clients, professionals and administrators. See Users. |
| Professional | Professionista | The person who teaches lessons or looks after clients: teacher, instructor, therapist. |
| Team | Team | The list of the studio's professionals, with photo and introduction. See Team. |
| Role | Ruolo | What a person can do in Flo: User (client), Pro (professional), Admin (administrator), SuperAdmin. See Access and permissions. |
Lessons and bookings
| Word | In Italian | What it means |
|---|---|---|
| Service | Servizio | What the studio offers: a course, a lesson, a treatment. It has a description, a professional, a location and times. See Services. |
| Schedule / time | Orario | The day and time when a service takes place, for example Monday at 6 pm. |
| Booking | Prenotazione | The place a client reserves for a given time. See Bookings. |
| Cancellation | Disdetta | When the client gives up a booking. If it arrives in time, the entry is given back. |
| Notice period | Preavviso | The minimum time before the lesson to book or cancel. The studio decides it. |
| Check-in | Check-in | Recording that the client attended the lesson. |
Subscriptions and entries
| Word | In Italian | What it means |
|---|---|---|
| Studio plan | Piano studio | The offer the studio sells: for example "Monthly" or "10 entries". It sets duration, price, entries and included services. |
| Subscription | Abbonamento | A studio plan assigned to a client, with its own start and end dates and remaining entries. See Subscriptions. |
| Entry | Ingresso | One lesson included in the subscription. Each booking uses an entry; a cancellation in time gives it back. |
| Credit back | Riaccredito | When a used entry is given back to the client, for example after a cancellation or a closure. |
| Suspension | Sospensione | A pause of the subscription: the paused days don't count and the expiry date moves forward. |
The app
| Word | In Italian | What it means |
|---|---|---|
| Administration | Amministrazione | The part of the app reserved for the studio, where you manage clients, services, subscriptions and settings. |
| Account | Account | Your personal area: profile, bookings, subscriptions, password. |
| Home | Home | The first page you see after signing in, with a summary of the day or week. |
| Module | Modulo | A Flo feature the studio can turn on, for example Bookings or Blog. See Modules. |
| Phone app | App | Flo can be installed on your phone like an app, straight from the browser. See Installing the app. |