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Activity

What it is​

Module for configuring the business identity and the rules Flo uses in booking: general data, contacts, main venue, notice periods, daily limit and information for customers.

The profile collects the business's public data; addresses and physical venues stay in the Locations module.

When it is visible​

It appears under Administration > Activity when the configuration includes permission on the section (usually enabled Admin and Pro).

  • If the Bookings module is active, the activity shows two tabs: Profile and Bookings.
  • If the Bookings module is not active, only the Profile tab stays visible.
  • If you don't see the section, the module is not active or you don't have permission.

Main industries​

  • Fitness
  • Wellness
  • Appointment-based services
  • Configurations with bookings

Dependencies​

Can use or link:

  • Locations: the main venue is chosen among existing venues;
  • Bookings: notice periods, daily limit and texts shown in the booking flow;
  • Subscriptions: study plan limits combine with the activity rules;
  • Services: services use the profile, contacts and information configured here.

Profile​

  1. Open Administration > Activity and select the Profile tab.
  2. Fill in General details:
    • Activity name (required, up to 200 characters);
    • Public email (optional).
  3. Fill in Contacts and location:
    • Phone number: use the international format (e.g. +39 333 1234567). Flo also uses it for the WhatsApp link;
    • Main location: choose among the configured venues. If there are no venues, the Go to Locations link appears.
  4. Press Save activity details.

Interface note: "These details are used in the booking flow and customer communications."

The SuperAdmin also sees the organization's slug and description in read-only form, with the "Not used" label.

Booking rules​

  1. Open the Bookings tab.
  2. Open the Booking and refund notice rule:
    • Booking notice: hours before the start within which new bookings are blocked (0 to 720, default 2);
    • Cancellation refund notice: cancellation always stays possible, but within this threshold the entry is not returned.
  3. Open the Daily limit rule:
    • standard mode: 1 booking per day;
    • Custom mode ON: choose a maximum number (1 to 99999) or Unlimited;
    • with Unlimited choose the scope: Unlimited on the same service or Maximum one booking per service.
  4. Press Save rules.

Notes:

  • The rules apply to all services and combine with the study plan limits.
  • A plan with a specific limit takes precedence over the activity limit and counts only its own bookings.
  • Bookings created by staff on behalf of a customer can exceed the notice period and daily limit, with explicit confirmation.
  • Overlap of two lessons stays blocked even for staff.

Information for customers​

Still in the Bookings tab, the Customer information section contains the messages shown during booking.

Available messages:

  • How to buy entries;
  • Booking rules.

The title shown on the tab is the message's first Title block.

To edit a message:

  1. Open the message tab.
  2. Add the available blocks: Title, Paragraph, Image, Button.
  3. Select a block to edit it; use the arrows to move it and the trash icon to remove it.
  4. For an image you can use Image URL or Upload image, plus Alt text and Image link.
  5. For a button fill in Button text and Button link.
  6. Check the Preview and press Save information.

Notes:

  • The default "How to buy entries" message includes a WhatsApp button linked to the business phone number.
  • Saved content replaces the default texts in the booking flow.

Good practices​

  • Keep the phone number in international format and update it when it changes.
  • Configure notice periods before publishing service schedules.
  • Check the daily limit together with study plan limits to avoid unexpected blocks.
  • Re-read customer information with the preview before saving.