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Getting started

Here you'll find how to create your account, how to sign in to Flo and where the main things are.

All you need is the app address your studio gave you, for example a link in an email or on the studio's website.

Create your account​

Registration form with first name, surname, email, password and the privacy and terms boxes.
Fill in every field and tick both boxes before you continue.
  1. Open the app address your studio gave you.
  2. Press Sign Up.
  3. Type your first name and surname.
  4. Type your email address.
  5. Choose a password and type it twice.
  6. If the studio asks for it, type your phone number.
  7. Tick the boxes for the Terms and conditions and the Privacy policy.
  8. Press Create account.
  9. Open your email: you've received a message with a link. Press it to activate your account.
  10. Go back to the app and sign in with your email and password.

The password must be at least 8 characters long.

Can't see the Sign Up button?

Some studios create their clients' accounts themselves. Ask the studio to create yours: you'll receive an email to sign in.

The activation link doesn't arrive?

Look in your Spam or Junk folder. If the link has expired, ask the studio to send you a new one.

Sign in to Flo​

Sign-in page with the Email and Password fields and the sign-in button.
Below the button you'll find the link to sign up if you don't have an account yet.

With email and password​

  1. Type your email.
  2. Type your password.
  3. Press Sign In.

If you've signed in before, the page reminds you how you did it last time.

With a code sent by email​

On some studios' websites you can sign in without a password: you receive a code by email and type it on the page.

  1. Type your email.
  2. Press the button to receive the code.
  3. Open your email: you'll find a 6-digit code.
  4. Type the code on the page.

The code is valid for 30 minutes and works only once. If it doesn't work, ask for a new one and always use the latest one you received.

With Google or Apple​

If the studio allows it, you'll see Continue with Google or Continue with Apple above the fields. Press the button and choose your account.

  • If you already have a Flo account with the same email, you get into your usual account.
  • If you're new, Flo creates the account for you.

If the Google button doesn't appear, sign in with email and password.

I forgot my password​

Enter email screen with one email field and the send email button.
Type your account email and press Send email to receive the link.
  1. On the sign-in page press Forgot password?.
  2. Type your email.
  3. Press Send email.
  4. Open your email and press the link you received.
  5. Choose a new password.
  6. Sign in with the new password.

The link doesn't arrive? Wait a few minutes and look in your Spam folder. Then try again.

After the change, Flo signs you out of your other phones and computers: there you'll need to sign in again with the new password.

The app asks me to change my password​

It happens the first time you sign in with a temporary password, for example one the studio gave you. Choose a new password, then sign in again with it.

Staying signed in​

Flo keeps you signed in even when you close the app. After a long time without using it, it asks you to sign in again.

When you press Log out, you're signed out of Flo on all your devices.

Find your way around​

As soon as you sign in you see the Home: a greeting, your next bookings and your subscriptions.

Home with a greeting for Mario, the Book card, the bookings summary and the subscriptions.
From the Home you can go straight to booking or to your bookings.

On a phone the items are in the bar at the bottom. On a computer they're in the column on the left.

  • Home: your week at a glance.
  • Book: the studio's lessons. From here you book and see the week's timetable.
  • Profile (on a computer, your name at the bottom left): your bookings, your subscriptions and your details.

Change language​

Flo is available in Italian and English. To change language:

  1. Open Profile.
  2. Open Account.
  3. At the bottom, under Language, choose IT or EN.

Flo remembers your choice.

What next?​