Account Management

Manage your profile, language, bookings, subscriptions and privacy settings from the Account section.

Account Area

Go to Account from the sidebar, or open it from your profile menu. On mobile, the Profile page lists the same sections together with a logout button.

The Account area includes:

Section	What it shows
Account	Your name, email, phone number and language preference
My bookings	Upcoming and past bookings
My subscriptions	Studio plan subscriptions and online orders
Notifications	Not available yet (coming soon)
Security and privacy	Data export, terms, privacy policy and account deletion
System App	App version, install/update status, support and logout
Flò Plan	Visible to administrators when subscriptions are enabled: details of the Flò plan

Overview

The Account page shows:

• Your initials, full name and email
• Full name, email and phone number (the phone shows "Not specified" when missing)
• Preferences > Language: switch the interface between Italian and English. The choice is saved in your browser

The Change avatar and Change full name actions are currently disabled; contact your studio staff if you need to update your personal details.

My Bookings

The My bookings page has two tabs:

• Upcoming — the number of active bookings and a card for each upcoming booking. The nearest booking is expanded; use View all to see the rest
• Past — your past bookings

Each card shows the activity, date, time, instructor and location. Details opens the full booking information (status, cancellation reason, address, and who created the booking).

Cancelling a booking

Upcoming bookings show a Cancel button:

1. Click Cancel on the booking
2. Confirm the cancellation

You can cancel before the lesson starts. If you are within the studio's notice period, the app warns you that the entry will not be refunded. Bookings paid online cannot be cancelled from this page — contact the studio for changes or refunds.

My Subscriptions

The My subscriptions page shows your studio plan subscriptions in two tabs:

• Active — active subscriptions count, with cards showing remaining entries (or ∞ for unlimited plans), validity dates and a status badge: Active, Expiring, Expired, Suspended, Waiting or Cancelled
• Ended — subscriptions that have ended, with the termination reason

More details opens the subscription detail dialog:

• Plan name and status
• Start date and validity (or "Paused until reactivation" for suspended subscriptions)
• Plan type and booking quota (for example "2 bookings per day · 1 per service")
• Remaining entries
• Entry activity — the history of entries used, credited and checked in, with the linked booking or cancellation

To activate or renew a subscription, contact the studio staff.

Online orders

When the studio sells studio plans online, the same page also shows:

• Available studio plans — each card shows the price, plan type, duration, included entries, booking quota and VAT. Select Buy plan to start a purchase
• Your online orders — order number, plan, amount, payment status and activation status; a pending checkout can be resumed with Continue payment

To buy a plan online:

1. Select Buy plan on an offer
2. Choose the start date (the plan activates after payment confirmation)
3. Fill in the billing details: tax code or VAT number, name or company name, address, postal code and city (province, PEC and SDI recipient code are optional)
4. Select Go to payment to open the payment provider's secure page
5. When you return, the app shows the payment result: confirmed, processing, pending, failed, cancelled, refunded or under review

Flò Plan (Administrators)

Administrators with subscriptions enabled see the Flò Plan page with the current plan and a Manage subscription dialog showing the plan, the subscription period and the next renewal date. Cancel subscription contacts support, while Update plan opens the plan update page.

Security and Privacy

The Security and privacy page includes:

Action	Description
Two-factor authentication	Coming soon
Export your data	Downloads a copy of the data associated with your profile as a file
Terms of service	Opens the terms. The badge reflects whether the account is enabled; it is not an independent record of consent.
Privacy policy	Opens the policy. The badge reflects whether the account is enabled; it is not an independent record of consent.
Delete account	Opens a summary of what happens, then asks for your password and deletes the account

Changing your password

Flo does not currently offer a change-password section inside the account area:

• If you forgot your password, use Forgot your password? on the login page to set a new one by email
• If you are using the default operator password, Flo forces you to choose a new password at first access
• Administrators can change a user's password from the admin panel

After a password reset, your existing sessions are signed out.

Deleting your account

1. Go to Account > Security and privacy
2. Select Learn more on the delete row
3. Review the summary and confirm
4. Enter your password and confirm the deletion

Your profile data is removed, your content is deleted and all data is permanently deleted 30 days after the account deletion. The action cannot be undone, and you are signed out.

Notifications

The Notifications page is not available yet (marked as coming soon in the menu). Flo sends email notifications for:

• Account and email confirmation
• Booking confirmations
• Password reset requests
• OTP login codes (when used)
• Subscription, purchase and invoice updates
• Newsletter (if subscribed)

Email notifications are sent to the address associated with your account.

System App

The System App page shows:

• App Updates — the installed version; when an update is available, the update banner lets you refresh
• Install app — install Flo as an app on your device (see Install as App)
• Support — contact support by email
• You are connected as ... — log out

Logging out also ends your other active sessions on other devices.

Language

Flo is available in Italian and English. You can switch language from:

• Account > Preferences
• The language switcher in the sidebar (or in the mobile menu)
• Your profile menu

Your preference is saved in your browser and applied on your next visit.