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Getting Started

Welcome to Flo! This guide will help you get started with your account and navigate the platform.

Creating Your Account​

note

Self-registration can be disabled by your studio (invite-only instances). If you don't see a registration option, ask your studio staff to create your account.

  1. Go to the Flo app URL provided by your studio/agency
  2. Click Register
  3. Fill in your details:
    • First name and surname
    • Email address
    • Password and confirmation
    • Phone number (if required by your studio)
  4. Accept the Terms and Conditions and the Privacy Policy
  5. Click Create Account
  6. Check your inbox for the confirmation email and open the link to activate your account
  7. Sign in with your email and password

Passwords must be at least 8 characters and no more than 72 UTF-8 bytes. Accented letters or emoji can make the maximum number of characters lower than 72.

info

Your account stays inactive until you confirm your email address. If the confirmation link expires, ask your studio staff to resend the confirmation email.

Logging In​

Flo supports multiple sign-in methods depending on your studio's configuration.

Email & Password​

  1. Enter your email and password
  2. Click Sign In

If you have signed in before, the login page reminds you of the last method you used ("Last time you signed in with email & password, an OTP code, Google or Apple").

One-Time Code (OTP)​

Some Flo-powered public pages (for example, a studio website with a login area) can offer passwordless sign-in with a one-time code sent by email:

  1. Enter your email address
  2. Request the code — Flo sends a 6-digit code by email
  3. Enter the code to sign in
tip

The code expires after 30 minutes, can be used only once and allows up to 3 attempts. You can request a new code after 30 seconds (the wait can be configured).

Google & Apple​

When your studio enables social sign-in, the login page shows Continue with Google and/or Continue with Apple above the email form:

  • If your email matches an existing Flo account, Flo links the social sign-in to it and tells you
  • If you are new, Flo creates an account when self-registration is enabled
  • The Google button may not load when an ad/tracker blocker is active; in that case, use email and password

Forgot Password​

  1. On the login page, click Forgot your password?
  2. Enter your email address and send the request
  3. Open the reset link in your inbox and set a new password
  4. Sign in with the new password

If you don't receive the link within a few minutes, check your spam folder or send the request again. After a password reset, your existing sessions are signed out.

First Access & Forced Password Change​

If you sign in with the default operator password, Flo asks you to choose a new password before you can use the app (Password change required). After updating the password, sign in again with the new one.

Sessions​

You stay signed in between visits. When a session expires, you are returned to the login page. Logging out also ends your other active sessions on other devices.

After logging in, you'll see the main dashboard with a sidebar navigation:

  • Book — view services and book activities/lessons
  • Schedule — see the weekly schedule
  • Account — manage your profile, bookings and subscriptions

If you're an administrator, you'll also see:

  • Administration — user management, services, settings, and more

The sidebar can be collapsed for more screen space. On mobile, use the bottom tab bar for navigation.

Language​

Flo is available in Italian (default) and English. You can change the language from the Account overview, the sidebar (or mobile menu) or your profile menu. Your preference is saved automatically.

Next Steps​